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Patient Experience and Loyalty in Healthcare by chalista hibaratu is a document available to read on EtoBox.

What is Patient Experience and Loyalty in Healthcare about?

The study investigates the relationship between patient experience, effective communication, and patient loyalty, highlighting trust as an intervening variable. Results indicate that both patient experience and effective communication significantly influence patient loyalty through trust, with R square values of 29.3% and 33.2% respectively. The findings suggest that enhancing patient experience and communication can foster trust and increase loyalty to healthcare services.

Author

chalista hibaratu

Language

EN