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Changing Things so (Almost) Everything Stays the Same: Technical Challenges and Solutions in a Mixed-Reality System for Financial Services by Mateusz Dolata; Simon Schubiger; Doris Agotai; Gerhard Schwabe is a Computer Science article available to read on EtoBox.

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## Abstract The deployment of mixed reality systems in professional settings demands adaptation of the physical environment and practices. However, technology-driven changes to the environment are problematic in some contexts. Specifically, face-to-face advisory services rely on scripted material routines using specific tools. This manuscript explores challenges encountered during the development of LivePaper, a mixed-reality system for supporting financial advisory services. First, the article presents a range of design requirements derived from existing literature and multiple years of research experience concerning advisory services and physical collaborative environments. Second, it discusses technical and design challenges that emerged when building LivePaper along with those requirements. Third, the article describes a range of technical solutions and new design ideas implemented in a working system to mitigate the encountered problems. It explores potential alternative solutions and delivers empirical or conceptual arguments for the choices made. The manuscript concludes with implications for the advisory services, the systems used to support such encounters, and specific te

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Author

Mateusz Dolata; Simon Schubiger; Doris Agotai; Gerhard Schwabe

Publisher

Walter de Gruyter GmbH

Published

2021

Language

EN

Field

Computer Science (Social Sciences)