About this document
ICICI Bank Grievance Redressal Policy by Satyam Patil is a document available to read on EtoBox.
The document outlines the customer grievance redressal policy of a bank. It aims to ensure all customer issues are resolved fairly and on time. It provides multiple channels for customers to register complaints, including phone, email, letters, and in-person at branches. It also establishes timeframes for resolution of different complaint types. The policy details an escalation process if customers are dissatisfied with the initial response, culminating in an external ombudsman and regulators. It also estab
- Author
- Satyam Patil
- Language
- EN