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Operations Management for Service Industries : Competing in the Service Era by Glenn Dr. Bassett is a book available to read on EtoBox.

What is Operations Management for Service Industries : Competing in the Service Era about?

<p>Effective service delivery requires a transition from high-volume, long-run operations to low-volume, short-run output. In conventional terms, inefficiency is inherent in such a shift. The Japanese experience suggests, however, that this convention is in error; success is available if we can only organize operations away from capital toward labor intensiveness with emphasis on multipurpose machinery and multiskilled workers as the foundation. Wholly new devices that accept the inevitability of bottlenecks and focus on managing them are required for managing work flow. A century of mass production has set in place habits and concepts of operations management that are inappropriate to the need. A new vision is needed. This book outlines an operations vision based on proven principles of management and organization science that can guide the way into an emerging service era.</p> <p>Glenn Bassett looks at a variety of service industries from the perspective of cost and quality management. He argues the basic inevitablitity of suboptimized plant and equipment utilization. The potential for conflict between commodity and noncommodity dimensions of service is examined. Basic methods of

Author

Glenn Dr. Bassett

Publisher

Praeger

Published

1992

Language

EN

ISBN

9780313067785

Subjects

Management, Business, Mathematics

Updated

2026-03-24