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M20 2026 MCRA S09 W10 Retain Support by aadharshrajagopal1 is a document available to read on EtoBox.

What is M20 2026 MCRA S09 W10 Retain Support about?

The document outlines a course on managing customer relations with analytics, focusing on lead, opportunity, service, and operation management from a customer-centric perspective. It emphasizes the importance of high-quality support, service models, and measuring customer experience and retention. Key concepts include the CARE model, SERVQUAL gaps, and the significance of consistency in delivering quality service and support.

Author

aadharshrajagopal1

Language

EN