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This document outlines protocols for de-escalating crisis situations with psychiatric patients using non-physical interventions. It provides suggestions for staff to use calm communication, offer a quiet private space to talk, actively listen to the patient, apologize, and help solve any solvable problems. It also recommends allowing the patient to engage in stress-tolerance activities like taking a shower, writing, listening to music, or spending time alone in a quiet place. If the situation escalates or t

Author

Millie Hepburn

Language

EN