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Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations by ISO/TC 176/SC 3 Supporting technologies is a reference work available to read on EtoBox.

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ISO 10001:2007 provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. ISO 10001:2007 is applicable to product-related codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for different organizations. ISO 10001:2007 is intended for use by organizations regardless of type, size and product provided, including organizations that design customer satisfaction codes of conduct for use by other organizations. Annex C gives guidance specifically for small businesses. ISO 10001:2007 does not prescribe the substantive content of customer satisfaction codes of conduct, nor does it address other types of codes of conduct, such as those that relate to the interaction between an organization and its personnel, or between an organization and its suppliers. ISO 10001:2007 is not intended for certification or for contractual purposes, and it is not intended to change any rights or obligations provided by applicable statutory and regulatory requi

Who reads Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations?

Author

ISO/TC 176/SC 3 Supporting technologies

Publisher

ISO

Published

2007

Language

EN

Category

reference