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What is Enhancing Ethiopian Service Sector Efficiency about?

This document summarizes a seminar paper on the operational strategies and efficiencies of service industries in Ethiopia. It conducted surveys of 600 customers in Addis Ababa across several industries. The findings showed high levels of customer dissatisfaction, particularly with employee interaction skills, service delivery systems, complaint handling and recovery processes. However, most customers acknowledged improvements over the last five years. It recommends that service sectors evaluate activities a

Author

Birhanu Dagnew

Language

EN