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What is Calidad en la Gestión Pública: Importancia about?

The document discusses the importance of quality in public management, emphasizing the need for systematic, efficient, and satisfactory processes that meet regulatory standards. It highlights the significance of understanding citizen needs and expectations, as well as the role of leadership and commitment in achieving quality service delivery. The text also outlines the necessity for continuous monitoring and improvement in public administration to enhance citizen satisfaction and service effectiveness.

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ScribdTranslations

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EN