About this document
Quality Management Systems in Schools by firzaasa is a document available to read on EtoBox.
This document discusses three definitions of quality: quality assurance, contract conformance, and customer-driven quality. It then examines how these relate to quality management systems (QMS) in schools. Specifically, it argues that a successful school QMS balances all three types of quality, with an emphasis on customer-driven quality supported by the other two. A key component is effective management of the internal customer-supplier chain to ensure students
- Author
- firzaasa
- Language
- EN