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What is Digital Banking about?
This study analyzes digital banking adoption and customer satisfaction among customers of five selected banks in India. It identifies factors influencing adoption, challenges faced by customers, and measures satisfaction levels, revealing that while digital banking is widely adopted, satisfaction is influenced by service reliability and security. The findings suggest that continuous improvements in digital services and customer support are essential for enhancing customer satisfaction.
- Author
- priyankagaikwad2702
- Language
- EN