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Quality Service Management in Hospitality by Justine Ranga is a document available to read on EtoBox.
What is Quality Service Management in Hospitality about?
The document discusses quality service management in the hospitality and tourism industry. It begins by providing an overview of quality service management, noting that it assesses service quality to improve future services and increase customer satisfaction. It then distinguishes between goods and services in the industry, highlighting key differences like tangibility and perishability. Finally, it defines quality service as consistently meeting and exceeding customer expectations through personalized and
- Author
- Justine Ranga
- Language
- EN