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This thesis analyzes the impact of claim management practices on customer satisfaction for motor insurance at GGI Tokio Marine General Insurance Co., Ltd., focusing on the Malikha Branch in Yangon. The study uses a quantitative approach, surveying 335 policyholders and finding that all claim management practices significantly affect customer satisfaction, with repair handling being the most influential. Recommendations for improvement include expanding repair networks and enhancing communication to boost cu

Author

zulu09558

Language

EN