About this document
Eight Wastes in Service Desk Efficiency by Rui Pedreiras is a document available to read on EtoBox.
This document outlines eight types of waste that can occur at a service desk: 1) unnecessary transport, 2) too much inventory, 3) excessive motions, 4) waiting, 5) overproduction, 6) over processing, 7) defects, and 8) underutilized employees. Identifying and eliminating these wastes can help improve efficiency and reduce costs. Examples of each waste occurring at service desks are provided, such as long phone trees, redundant troubleshooting steps, and underutilized employee skills. The document encourages
- Author
- Rui Pedreiras
- Language
- EN