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Defining SLAs in ServiceNow by Erik Nyk is a document available to read on EtoBox.
What is Defining SLAs in ServiceNow about?
The document discusses how to define a Service Level Agreement (SLA) in ServiceNow to track whether service desk representatives are providing a certain level of service within a given time period. It explains the key components of an SLA including workflow, duration, schedule, conditions, and provides an example of defining an SLA to resolve critical incidents in Paris within one business day.
- Author
- Erik Nyk
- Language
- EN