Can I read U3A Complaints Handling Procedure on EtoBox?

U3A Complaints Handling Procedure by api-533860023 is a document available to read on EtoBox.

What is U3A Complaints Handling Procedure about?

This document outlines a complaints handling procedure for a U3A organization. It provides 3 options for resolving complaints - informally, through mediation, or through a formal tribunal hearing. It assigns responsibilities to the management committee for appointing a complaints officer and tribunal members. The complaints officer is responsible for receiving complaints and managing the resolution process. Attachments provide more details on the investigation and mediation procedures. The goal is to provid

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api-533860023

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EN