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What is Understanding Quality Management Concepts about?

This document discusses quality management. It defines quality as a product or service meeting or exceeding customer expectations. It describes two approaches to quality - quality assurance focuses on finding and correcting defects before release, while the strategic approach focuses on preventing mistakes through proactive measures and customer satisfaction. Several dimensions of quality are outlined, including performance, aesthetics, features, conformance, reliability and more. Costs of quality include f

Author

Hole Studio

Language

EN