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Natural Language Dialogue Service for Appointment Scheduling Agents by Stephan Busemann; Thierry Declerck; Abdel Kader Diagne; Luca Dini; Judith Klein; Sven Schmeier is a scholarly article available to read on EtoBox.

What is Natural Language Dialogue Service for Appointment Scheduling Agents about?

Appointment scheduling is a problem faced daily by many individuals and organizations. Cooperating agent systems have been developed to partially automate this task. In order to extend the circle of participants as far as possible we advocate the use of natural language transmitted by email. We describe COSMA, a fully implemented German language server for existing appointment scheduling agent systems. COSMA can cope with multiple dialogues in parallel, and accounts for differences in dialogue behaviour between human and machine agents. NL coverage of the sublanguage is achieved through both corpusbased grammar development and the use of message extraction techniques.

Author

Stephan Busemann; Thierry Declerck; Abdel Kader Diagne; Luca Dini; Judith Klein; Sven Schmeier

Publisher

Association for Computational Linguistics

Published

1997

Language

EN