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What is Enhancing Water System Reliability about?

This document presents a study that develops a novel "bowtie analysis" (BTA) approach to assess the relationship between water supply system reliability and customer satisfaction. The study analyzes over 1,500 work orders from a utility in British Columbia, Canada. Fault tree analysis of the work orders revealed that 80% of complaints originated from structural issues like service connections. The study then simulates five potential improvements through the BTA model. It finds that proactive maintenance and

Author

jyotsna pandey

Language

EN