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What is Federal Express: 1990 Quality Award Winner about?

Federal Express Corporation launched the air-express industry 17 years ago and achieved rapid sales growth and high levels of customer satisfaction by adhering to a philosophy emphasizing people, service, and profit. The company is now setting even higher goals for quality performance and customer satisfaction. Federal Express measures its performance using 12 Service Quality Indicators tied to customer expectations and sets higher standards for service. With over 90,000 employees processing 1.5 million shi

Author

Roshan Sharma

Language

EN