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Operational Scorecard Metrics Summary by Valar Mathi is a document available to read on EtoBox.

What is Operational Scorecard Metrics Summary about?

This document contains a summary of metrics from February 2, 2020 to April 26, 2020 reported on a weekly basis. It includes key performance indicators such as the percentage of changes that caused events, percentage of events caused by changes, average duration of outages caused by changes, and service level agreement breach percentages for CAPAs, action items, and break fix items. It also contains totals for severity 1 and 2 tickets as well as the percentage not resolved within 24 hours.

Author

Valar Mathi

Language

EN