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Outsourcing Customer Service to India: A Case Study by Arslan Anwar is a document available to read on EtoBox.

What is Outsourcing Customer Service to India: A Case Study about?

The case study discusses the outsourcing of customer service to India, highlighting strengths such as lower costs and a larger skilled workforce, while also addressing risks like cultural differences and data privacy concerns. It outlines a project timeline for transitioning services to Outsourcia, detailing key activities and members involved, as well as potential risks and success metrics. The document also includes clauses for the contract with Outsourcia, emphasizing service levels, data protection, and

Author

Arslan Anwar

Language

EN