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What is Change Management in Motels about?

This document summarizes research on managing change in the hospitality industry. It discusses how change is constant and essential in hospitality due to evolving customer demands. Successful change management requires effective communication, executive support, employee involvement, planning, and addressing the need for change. The role of leaders is crucial in overcoming resistance to change through defining the issues, understanding employee perspectives, and maintaining communication. Both planned and e

Author

Manerly Flodeilla Salvatore

Language

EN