About this document
Enhancing Guest Satisfaction with MODIO by Cindy Graze Escalera is a document available to read on EtoBox.
The Marriott Autograph - Lido House faced noise complaints from 90% of guests shortly after opening. The Director of Room Operations tested acoustic panels in 14 rooms near the noisy rooftop bar, substantially improving guest satisfaction. Based on this success, acoustic panels were installed in all rooms, eliminating noise as a complaint. Guest testimonials showed appreciation for the enhanced guest experience and reduced noise.
- Author
- Cindy Graze Escalera
- Language
- EN