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What is AI and Justice in E-commerce Disputes about?

This research paper explores the role of artificial intelligence (AI) in online dispute resolution (ODR) for e-commerce in India, highlighting the challenges of accountability, transparency, and fairness. It critiques the inadequacies of the Information Technology Act, 2000 in addressing algorithmic justice issues and proposes legislative reforms to enhance the legal framework for AI in ODR. The paper emphasizes the need for a balanced approach that ensures efficiency while upholding the principles of justi

Author

yshweta1510

Language

EN