About this book

Customer Satisfaction Measurement and Management : Using the Voice of the Customer by et.al Earl Naumann; Kathleen Giel; Kath Giel is a book available to read on EtoBox.

Author

et.al Earl Naumann; Kathleen Giel; Kath Giel

Publisher

Thomson Executive Press

Published

1995

Language

EN

ISBN

9780538844390

Subjects

Management, Business