Can I read ISO/IEC 20000: ITSM Best Practices on EtoBox?

ISO/IEC 20000: ITSM Best Practices by Wahid Iqbal is a document available to read on EtoBox.

What is ISO/IEC 20000: ITSM Best Practices about?

ISO 20000 is an international standard for IT service management that defines requirements for an effective quality management system. It promotes an integrated process approach to delivering IT services that meet business requirements. The standard has two parts - Part 1 specifies mandatory requirements while Part 2 provides recommendations on how to meet Part 1. Organizations can use ISO 20000 as guidelines to improve IT service management practices based on ITIL, even without seeking official certificati

Author

Wahid Iqbal

Language

EN