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Assessment of Servicequality& Customer Satisfaction Using Servqual Model in Palestinian Automobile Industry by huyquyen.manager is a document available to read on EtoBox.
This study investigates service quality and customer satisfaction in the Palestinian automobile aftersales sector using the SERVQUAL model. It identifies gaps between customer expectations and perceptions, highlighting the need for improvements in dimensions such as assurance, reliability, empathy, and tangibles. The findings aim to provide a reference for enhancing service quality and customer satisfaction in the industry.
- Author
- huyquyen.manager
- Language
- EN