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This document discusses organizational conflict and negotiation. It defines conflict as a process that begins when one party perceives another has negatively affected something they care about. There are different views on conflict, from traditional views that it should be avoided, to more modern views that conflict can be positive and necessary for group performance. The document outlines the conflict process in five stages from potential opposition to outcomes. It then discusses negotiation, defining it a

Author

Sajakul Sorn

Language

EN