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What is Theory of Service: Key Concepts and Goals about?

The document discusses theories related to services. It describes two main approaches to theories of service - descriptive theories that contain knowledge about past or present services but do not help modify services, and normative theories that contain generally applicable knowledge and tools to optimize and improve services. It also discusses several subdivisions of service theory, including theories related to the technology, economy, quality, timing, health and safety, and psychology of services. Key a

Author

Jalila Dialem Ibrahim

Language

EN