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What is Claims Management in Insurance Sector about?

The article discusses the challenges faced by the SocSo Insurance Information System in managing disability claims and proposes methodologies for improvement. It identifies inefficiencies in the claims process, including excessive assessments and delays in obtaining medical reports, and suggests redesigning the business process to enhance efficiency and customer satisfaction. The conclusion emphasizes the need for a contemporary claims platform to streamline operations and address existing issues.

Author

O C

Language

EN