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FM Service Quality 2019 by pcatherine584 is a document available to read on EtoBox.
What is FM Service Quality 2019 about?
This study investigates the relationship between service quality dimensions and passenger satisfaction towards Electric Train Services (ETS) in Malaysia. Utilizing a sample of 280 passengers, the research identifies key service quality factors such as responsiveness, reliability, and safety that significantly affect passenger satisfaction. The findings aim to assist Keretapi Tanah Melayu Berhad (KTMB) in improving service offerings based on the identified dimensions.
- Author
- pcatherine584
- Language
- EN