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What is Hotel Reservation Process Evaluation about?

This document contains a rubric for evaluating students on taking hotel reservations over the phone. It evaluates them on completion, appearance, content of the reservation, and communication. For completion, excellent is performing on schedule, very good is up to 5 days late, and good is 6 or more days late. For appearance, excellent includes full uniform and neat hair, very good includes 2 of those, and good includes only 1. For content, excellent includes asking for all reservation details, very good inc

Author

Quennie C. Gayo

Language

EN