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Key Success Factors for Shared Services is a document available to read on EtoBox.
What is Key Success Factors for Shared Services about?
This report identifies five key success factors for successfully implementing shared services in government: 1) strong project management skills, 2) senior-level support, 3) effective communication, 4) strong change management, and 5) a phased approach to implementation. The report is based on surveys and interviews with individuals involved in shared services implementations across different levels and functions of government. When implemented properly, shared services can improve efficiency and accountabi
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