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The document discusses the costs associated with quality, distinguishing between the cost of poor quality (non-conformance) and the cost of quality function (conformance). It highlights various components of quality costs, including prevention, appraisal, internal, and external failure costs, and presents findings from a study on quality costs in the Indian apparel industry. The study revealed that the average cost of quality for participating companies was 14.05% of sales, with significant variations among
- Author
- shambhavi.prashantkendole
- Language
- EN