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What is SBI Service Quality Evaluation Study about?

The document summarizes a study conducted to evaluate the service quality of State Bank of India using the SERVQUAL model. The SERVQUAL model measures service quality based on five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The study examined each of these dimensions to identify factors influencing customer satisfaction and areas to improve service quality at State Bank of India.

Author

ganusabhahit7

Language

EN