Can I read TAT Process for Helpdesk Issues on EtoBox?
TAT Process for Helpdesk Issues by Government e Marketplace is a document available to read on EtoBox.
What is TAT Process for Helpdesk Issues about?
The document outlines the process and turnaround time (TAT) for managing reported issues at the Helpdesk, which includes ticket generation, a standard TAT of 16 business hours, and criteria for resolution. Issues are marked as resolved based on user confirmation or lack of response, and tickets are automatically closed after 7 days unless reopened by the user. Contact information for the Government e Marketplace Helpdesk is also provided.
- Author
- Government e Marketplace
- Language
- EN