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This document provides an introduction to business process outsourcing (BPO) in the Philippines. It discusses key topics that will be covered in the unit, including the BPO industry in the Philippines, common outsourced business areas, and advantages and disadvantages of outsourcing. The Philippines has become a global leader in BPO, especially for voice-based services, due to factors like the English language skills of Filipino workers and a supportive government environment for BPO firms. Common business

Author

Ashlee Nicole Pacifico

Language

EN