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What is Fast Food Queue Analysis and Cost Optimization about?

A fast food franchise is considering adding a second employee to improve their drive-thru service. With one employee, the average time a customer spends in the system is 30 minutes. With two employees, one to take orders and one to accept payment, the average time drops to 5 minutes. A cost analysis shows that operating with two employees costs $90.50 per hour, which is lower than the $251.50 cost per hour for one employee. Therefore, adding a second employee is recommended to improve customer wait times an

Author

Katrina Magno

Language

EN