Can I read Customer Service Impact on Dealer Success on EtoBox?

Customer Service Impact on Dealer Success by Vincent Carroll is a document available to read on EtoBox.

What is Customer Service Impact on Dealer Success about?

This document summarizes a research paper about the effects of customer service efficiency and market effectiveness on automobile dealer performance. The paper analyzes how market orientation strategies and the performance of customer services impact customer acquisition, retention, and sales. It discusses how customer satisfaction, trust, and the quality of the customer-dealer relationship affect dealer performance. The literature review covers topics like how market orientation relates to customer service

Author

Vincent Carroll

Language

EN