About this document
Business English: Phone Communication Skills by ScribdTranslations is a document available to read on EtoBox.
This document provides instructions on how to communicate effectively by phone in a business context. It explains basic rules such as speaking clearly, taking notes, confirming information, and not interrupting. It includes useful phrases for answering calls, introducing oneself, asking for someone, leaving and receiving messages. Finally, it summarizes the key steps for receiving and making calls professionally.
- Author
- ScribdTranslations
- Language
- EN