Can I read Service Quality Management in Hospitality on EtoBox?
Service Quality Management in Hospitality by Ivana Ciane is a document available to read on EtoBox.
What is Service Quality Management in Hospitality about?
The document discusses the historical evolution and key influencers of quality management in manufacturing and services. It covers pioneers like Shewhart, Deming, Juran, Ishikawa and Berry and their contributions to quality control, assurance, management and customer satisfaction approaches. Contemporary quality management encompasses quality systems, implementation, improvement and statistical methods to ensure expected performance and customer satisfaction.
- Author
- Ivana Ciane
- Language
- EN