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About this Business, Management and Accounting article
Corrigendum to ‘How small service failures drive customer defection: Introducing the concept of microfailures’, [Business Horizons, Volume 63, Issue 4, July–August 2020, Pages 573–584] by Sands, Sean (author);Campbell, Colin (author);Shedd, Lois (author);Ferraro, Carla (author);Mavrommatis, Alexis (author) is a Business, Management and Accounting article available to read on EtoBox.
It is typically read by researchers, students, and practitioners in Business, Management and Accounting.
- Author
- Sands, Sean (author);Campbell, Colin (author);Shedd, Lois (author);Ferraro, Carla (author);Mavrommatis, Alexis (author)
- Publisher
- Elsevier BV
- Published
- 2021
- Field
- Business, Management and Accounting (Social Sciences)