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What is Quality about?

This study investigates the critical role of quality in e-procurement performance, emphasizing the importance of information flow and logistics fulfillment capabilities. Using data from 131 procurement managers, the research finds that the quality of information exchange significantly impacts buyer satisfaction, with order timeliness being more influential than order accuracy. The study contributes to the operations management literature by linking dynamic capabilities and resource-based views to enhance e-

Author

Khôi Huỳnh

Language

EN