Can I read Total Quality Management on EtoBox?

Total Quality Management by Daniella Racho is a document available to read on EtoBox.

What is Total Quality Management about?

The document discusses questions about the evolution of total quality management (TQM) and ISO 9000 standards. It explains that TQM evolved from Japanese quality control approaches and was further developed by quality experts like Deming and Juran. It also discusses one of the main barriers to implementing TQM being a lack of management commitment, and provides an overview of what ISO 9000 standards aim to establish in terms of quality assurance and documentation.

Author

Daniella Racho

Language

EN