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What is Comparative Study of Healthcare Services about?

The study compares service quality, customer satisfaction, loyalty, and perceived value between public and private hospitals in Chhattisgarh, India, using a sample of 400 respondents. Findings indicate significant differences in service quality, but no notable differences in customer satisfaction, loyalty, or perceived value between the two types of hospitals. The research highlights the importance of understanding patient perceptions to improve healthcare services.

Author

Prashant Singh

Language

EN