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Balanced Scorecard for Hospital Performance by Cynthia Rachmana is a document available to read on EtoBox.
What is Balanced Scorecard for Hospital Performance about?
This document summarizes a study that used the balanced scorecard to measure management performance at the District Hospital of Indramayu. The balanced scorecard evaluates performance across four perspectives: financial, customer, internal business processes, and learning and growth. Data was collected through questionnaires and interviews with patients and employees. The results showed that from a financial perspective, return on investment tended to increase but revenue growth decreased. From a customer p
- Author
- Cynthia Rachmana
- Language
- EN