About this document
Mahindra First Choice Service CRM Strategy by Siddharth Singh Tomar is a document available to read on EtoBox.
Mahindra First Choice Services (MFCS) should maintain its warmth strategy to build customer loyalty and trust. MFCS provides extensive training and support to franchisees operating under a Build, Own, Develop, Operate (BODO) model. For analytical CRM, MFCS should collect information like customer vehicle details, service needs, job sheets outlining repair work, and estimated completion dates when customers bring their cars for maintenance.
- Author
- Siddharth Singh Tomar
- Language
- EN