About this document

Go-Live Plan for Contact Center Agents by najdea99 is a document available to read on EtoBox.

The document outlines the plan for a smooth Go-Live process for 44 new contact center agents, divided into morning and afternoon shifts. It includes criteria for testing, support structures, and a daily focus group to ensure quality and performance standards are met. The schedule details activities over five days, emphasizing training, monitoring, and assessment for readiness.

Author

najdea99

Language

EN