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What is Six Sigma Case Study: Amex Process Improvement about?

This presentation discusses three case studies from American Express and DuPont that used Six Sigma methodology to improve service processes. The first case from American Express reduced the defect rate of closed store merchant visits from 8.0% to 2.8% with annual savings of $401,000. The second case from American Express eliminated non-received credit card renewals, reducing the defect rate and providing ongoing savings.

Author

rahmat0202

Language

EN